Tuesday, April 22, 2008

You have to be kidding me!


OK. In the spirit of my new positivity, I planned on calling the Psychologist on Monday. I pulled out the sticky note and stared at it for a minute. Two hours later, I got up the nerve to actually pick up the phone and dial. Four rings and I hung up. That felt like the longest four rings of my life, and before the 5th rolled around, I knew it wasn't meant to be.

Heck, what do I need to see him for! right??

Three hours pass, and I try again, determined to do this. After ring TWELVE, the answering machine picks up, and if you think I'm leaving a message then clearly you don't know me. I mean does anybody even really work there?

TODAY: After much internal debate and serious struggle, I try again. Eureka! There is actually somebody on the other end. This was by far the ONLY ANSWER I received today.

I asked the woman politely if Dr. B. was accepting new patients, and if he accepted my insurance. She didn't reply to the first question, but told me "the group" took my insurance. She then told me she didn't know if he did and put me on hold for 25 minutes. She then directed me to my insurance co., to ask them if he was a participating provider. I also found out, that without insurance, he was $175 per 45-50 minutes. I am SO in the wrong profession. With my insurance, it would cost me a $50 copay. much better.

I knew that referral to my insurance spelled trouble. Last time I called my insurance co. about insulin pump coverage they told me they didn't know what pumps they covered. I should call my DME provider, as they are 100% in charge of getting/approving a pump?.? These are the same people who send me my strips and needles a week late, and bill me for self administered injestions.

I, in a very positive way, go ahead and call the insurance customer service. Again, I was told they didn't know (SHOCK!). First, they told me to call the doctor and ask him. When I explained to them that the doc's office told me to call my insurance co., they directed me to the group which employs the doctors. A 1-800 number, option 2. So I dial that number and hit option 2. I was presented with 3 new options that had only to do with medicare. MEDICARE???

OK. So I dial the # again and listen to all the options (again 3). 1- For employees 2- For medicare 3- for employers/doctors referrals

I press 1?? And get a person. YEAH!!!

"I'm trying to find out if a doctor is on my insurance's provider list, can you help me?"

"Sure, what is his name?"

"Dr. B"

"Could you give me a phone # for him, so I can verify that this is the right Doctor?"

"Sure, it's xxx-xxxx"

"Yes he is a provider." And she hung up.

Now, tell me if I'm crazy, but all she told me was that he was a doctor." I KNEW THAT! She never asked me my name, address or most importantly MY INSURANCE CO!

Now, besides thinking that while phones work great for communication, people really stink at it, I firmly believe this was not meant to be. I shouldn't need therapy session just to get me to the therapist in the first place!

Maybe I'll try again tomorrow. maybe.

2 comments:

Jeff said...

How frustrating! :^(

Mandy said...

True.
but not surprising!